Customer Care
Returns
Draft for review — not yet in force. Last updated 6 October 2026.
Not right for your home? You have 30 days from delivery to send it back — more than twice the 14 days the law requires — and returns are free.
How to return a piece
- Write to info@rosaeflor.com with your order number and the pieces you'd like to return.
- We'll reply with the return instructions.
- Send the pieces back as you received them — unused and unwashed, in their original packaging where possible.
Refunds
We refund the full amount paid, including the original standard delivery cost, within 14 days of hearing from you, using the same payment method you used. We may wait to refund until the pieces reach us, or until you've shown us proof of sending them.
If a piece comes back with signs of use beyond what's needed to see and handle it — as you would in a shop — the law allows us to deduct for the loss in value.
Faulty pieces
A faulty piece isn't a return — it's covered by the 3-year legal guarantee. Write to info@rosaeflor.com and we'll arrange a repair, replacement or refund (see Terms of Sale).